Parent and Carer Support Centre 

At Bonneygrove and Millbrook Primary Federation, we know that families sometimes need support beyond the classroom. Our Parent and Carer Support Centre page brings together trusted organisations, helplines and resources to help you and your family with wellbeing, mental health, relationships and practical life challenges. 

We aim to support our whole school community by highlighting services available locally and nationally, so that parents and carers can access the right help when it is needed most.

Immediate Safeguarding Support

If you have concerns that a child is being neglected, harmed or abused, you must contact Children’s Services immediately:
Children’s Services (Hertfordshire) – 0300 123 4043

If you or someone you know is experiencing domestic abuse, support is available:
The Domestic Abuse Helpline – 08088 088 088
Herts Domestic Abuse Helpline – https://www.hertsdomesticabusehelpline.org

Additional safe spaces and support services include:
Safer Places – https://www.saferplaces.co.uk

Mental Health & Wellbeing Support

Supporting children’s and families’ mental health and wellbeing is vital. Below are organisations that offer information, guidance and help:

Just Talk (Hertfordshire’s Mental Health and Wellbeing Network)
A partnership of local organisations promoting positive mental health and offering resources to support stress, anxiety, healthy living, family relationships, mindfulness and more.
Just Talk – https://www.justtalkherts.org

Healthy Young Minds in Herts
Support for children and young people’s emotional wellbeing and mental health.
https://www.healthyyoungmindsinherts.org.uk
0300 777 0707

MIND
Information and support for mental health issues affecting individuals and families.
0203 727 3600

‘As One’ Mental Health Helpline
Additional telephone support for emotional wellbeing.
01438 843322

Childline
Support for children and young people on a range of issues.
0800 1111

NSPCC (Child Protection and Family Support)
Support and advice on child abuse prevention and family concerns.
0808 800 5000
help@nspcc.org.uk

Additional Support Services

Bereavement Matters – support for families after the loss of a loved one:
01727 841841

Adolescent Drug and Alcohol Service (Hertfordshire) – help for young people and families facing substance concerns:
01992 531917

Anna Freud Centre for Children and Families – research-based resources on child and family mental health:
 https://www.annafreud.org

We Are Here to Help

If you or your family are facing challenges — whether emotional, behavioural, social or practical — please reach out. You can always contact the school office for support or signposting, and your child’s class teacher can also help connect you with support networks.

Millbrook Primary School Office
Telephone:  01992 622975
Email: admin@,illbrook.herts.sch.uk
Contact page: https://www.millbrook.herts.sch.uk/contact-us

Tips for Using Support Services

• Reach out early: Early support often prevents issues from becoming more serious.

• Use trusted services: The links above are to recognised organisations with established support frameworks.

• Talk to school staff: Teachers and pastoral teams can help you interpret guidance and provide direct support.

• Confidentiality: Many services offer confidential advice if needed.

We will update this page regularly as new services and guidance become available. If you would like information about a specific type of support, please contact the school — we are committed to supporting our community’s wellbeing and resilience.